Spa Accreditation Scheme
The mystery shopper has become an accepted, (if perhaps dreaded, by those being visited!) way of assessing the standards of a business in the hospitality trade. This month sees the launch of the VisitBritain spa accreditation scheme, where an assessor will carry out a mystery shopper visit by booking a treatment as a normal client. The following designators have been developed: Day Spa, Hotel Spa, Salon Spa, Sports and Fitness Spa, Natural Spa, Destination Spa, Resort Spa and Medi- Spa, so that consumers will understand the different types of spa available. A local spa- The De Vere Belfry Spa in Sutton Coldfield- was one that volunteered for the pilot scheme.

For full details of the scheme and to download the standards click here